Customer FAQs

· How do I place an order?

To place your order:

1. Add the desired item and quantity to your basket or click buy now.

2. Review your order and click "CHECKOUT NOW" or "PayPal CHECKOUT".

3. Fill in your delivery details and confirm your order information.

4. Click "PLACE MY ORDER".

· How can I view the estimated time of arrival and tracking number?

Please check the order details page for the estimated delivery time.

Track your parcel by clicking https://www.missacc.com/trackorder   using your email and order number. Please note that courier updates may take a little time to appear after dispatch.

· Why was the dress I received packed inside out?

When packing a dress, we turn it inside out primarily to protect it. This helps reduce any damage caused by folding or pressing during transit, especially for dresses with delicate designs or embellishments like embroidery or sequins.

Turning the dress inside out prevents these details from getting worn or snagged on the journey. Plus, for fragile areas like necklines and cuffs, it provides extra protection to ensure your dress arrives safely.

· I'm trying to pay, why is my payment being declined?

We want every customer to enjoy a safe and easy shopping experience, which is why we offer popular payment options like PayPal and Credit/Debit Cards. If your payment is declined, don't worry! This is usually due to banking system restrictions triggered by things like using the card in a new location or frequent recent use. You can simply try another card or ring your bank to lift the restriction and try again.

· How do I use a voucher code?

Just pop your code into the voucher/coupon box on the Checkout page and click apply. Whether it's a registered discount or a special code from our sales team, you can use it there.

· Is it safe to pay on this site?

Keeping your information secure is a top priority for us. We are verified by International Bank Validation Systems and PayPal, operating under their strict terms and policies. You're in safe hands shopping with us.

· What cards can I use to pay?

We accept most major credit and debit cards, including Visa and Mastercard.

· Do you deliver to my country?

We ship worldwide! For a full list of countries and regions we deliver to, please check the options at checkout.

· How much will delivery cost?

Delivery fees are based on the weight of your order. You'll see the estimated delivery cost on the checkout page.

· Why do delivery costs vary between items?

Delivery costs depend on a few factors, mainly the weight and size of the item.

· Can I order the same style in multiple colours and sizes?

We offer dresses in various sizes and colours as listed, including made-to-measure options. However, as all our garments are handmade to order, they are crafted specifically for you. We don't accept orders intended just for trying on and returning.

· Can a dress be slightly altered?

If you need minor tweaks, just pop the details in the special requirements box. For instance, if a dress is strapless but you'd like straps added, we can sort that out. We can accommodate alterations to a certain extent on all our dresses.

· How do I find my size?

Every product page has a detailed size guide. Just take your measurements and pick the size that matches. Don't worry if it's different from your usual high street size – formal dresses often have different sizing.

For the best fit, we highly recommend choosing the custom size option, meaning we'll tailor the dress to your exact measurements.

· My measurements don't match a standard size!

No problem! Choose the custom sizing option and enter your measurements in the order details instead of picking a standard size. Best of all, our custom sizing service is completely free of charge.

· How do I measure myself?

We need a few key measurements: Bust, Waist, and Hips.

- Bust: Measure around the fullest part of your chest.

- Waist: Measure around your natural waistline.

- Hips: Measure around the fullest part of your hips.

- Hollow to Floor: Measure from the dip between your collarbones straight down to the floor.

Make sure you're wearing fitted clothing when measuring. If the dress has a built-in bra, please measure yourself without wearing one.

To account for high heels, we automatically add an extra 5 cm to floor-length dresses and those with trains.

· Can I request a dress that isn't on the website?

If you have a specific design in mind or have seen a gorgeous dress elsewhere, let us know! Show us some photos, and we'll check with our expert tailors to give you a quote.

· Why can't I log into my account?

Please double-check that you've entered the correct email address and password. If you're still having trouble, get in touch with our Customer Service team with your account details and the issue you're facing. They'll work with our tech team to get it sorted for you.

· Why can't I find my order?

Make sure you're checking with the email address you used at checkout. If you still can't locate your order, please hop on Live Chat or submit a request here : https://www.missacc.com/help/ticket

· How do I reset my password?

1. Click "Sign in" on our website and enter your email address.

2. Click "Forgot password" to request a "One-time code".

3. Check your inbox for the code, then enter it on the site to reset your password.