Through our try-on programme, you can order up to 3 try-on dresses at a time for $15 per dress. You can keep the dresses for 7 days from the delivery date (based on your tracking number) and then simply return any unwanted dress(es) to us. We'll provide a prepaid return label in your parcel based on your shipping address.

Try-on dresses cannot be taken out of the country of origin. If they are, you will still be responsible for ensuring they are postmarked for return by the 7th day after delivery.

Note: Please return all dresses you do not wish to keep within 1 week of receiving your order. Failure to do so will result in you being charged the full retail price. Multiple returns are NOT ALLOWED!

Try-on orders generally take 2 working days to process (this can increase depending on the time of year, so please check the item pages) plus an additional week for delivery. At checkout, you'll be given an estimated delivery window based on your location. We cannot offer expedited shipping for try-on orders.

So we generally recommend ordering try-on dresses 2-3 weeks in advance of the date you'd like to try them on to ensure they arrive in time. If the order arrives early and you need a little extra time, you can request an extension by emailing our customer service team at support@missacc.com.

If you'd like to keep a Try-On At Home dress, you can purchase it via your order details by following the instructions here.

However, if you don't purchase your Try-On At Home dress and it isn't dropped off for return within 7 days of delivery, we will have to charge you the full retail price for each missing dress.

We'd hate to have to do that! So if you don't want to keep the dresses but just need a little extra time before sending them back, please contact our customer service team promptly.

Your parcel with try-on dresses will include a pre-paid return label. You don't need to initiate a return, as it has already been approved. Simply pack up the try-on dresses and drop them off within 7 days of your order arriving, then click “Return Items” on your order list page.

Please attach the label to the package. Then, take the parcel to the designated courier specified on the label and hand it over at no extra cost.

If you've lost the return label: Simply go to "My Orders" and click on the "Download Label" section, or contact our customer service team.

If you do not use our label for the return, we won't be responsible for any damage or loss of the parcel. You could also be charged for not returning the dresses, so please promptly send the return tracking number to our customer service team if you use your own courier.

Please keep the following in mind about returning try-on orders:

If you decide not to keep any of your try-on dresses, all dresses must be returned together as a set within 7 days of delivery. You cannot hold onto one of the dresses, send the rest back, and then order more dresses to try on and compare.

Please return all the dresses you do not want to keep within 7 days of receiving your order using the pre-paid return label included in your parcel. Multiple returns are NOT ALLOWED!

The fee you pay for the try-on service does not go towards the cost of your final order and is non-refundable upon the return of the try-on dresses. It covers processing and careful handling by our warehouse team. While non-refundable, it allows you to try on your favourite dresses in the comfort of your home before making your final decision.

You get 7 days to try on your dresses from the date they're delivered (as shown on your tracking info). If you need a bit more time, you can ask our customer service team for an extension of up to 3 extra days.

Try-on dresses must be returned in their original condition with the tags still attached. They shouldn't be worn for anything other than trying them on. If they come back damaged, you might be charged a fee for repairs, or to replace the dress entirely if it can't be fixed (for example, if it's returned dirty, stained, covered in pet hair, or smelling strongly). If the damage is severe, you'll be charged the full retail price of the dress and permanently banned from the site.

If you loved one of the dresses you tried on, you can keep it by purchasing it directly from your order details page. Alternatively, you can order a new one in your preferred colour and size at any time, or get one custom-made for the perfect fit.

Follow the instructions below to purchase your try-on dress:

You must purchase the dress BEFORE returning any of the additional dresses in your order.

Make sure you take the dress out of its packaging, check it for any faults, and try it on to ensure it’s the correct size, colour, and style.

Try-On Dresses that have been returned or are in transit back to us cannot be purchased. Returned orders cannot be dispatched back to you.

Any Try-On Dresses that you do not wish to keep must be returned within the 7-day return window. If you need an extension, please contact our customer service team at support@missacc.com.

Try-On Dresses purchased at full price are non-returnable and non-refundable.

If the size/colour you want isn't listed on the order page, that means that the size/colour is not in the try-on programme at this time but you can sign up to request that it be added. Just click under the size options where it says "Don't see your size available? Let us know!" and fill out the form that pops up:

While we do try to offer a variety of colours per style, we are not able to stock every colour in every style and size. This is especially true of newly released styles and colours, which will be more limited in general within the programme.

If you are interested in seeing a colour in person, we recommend ordering a colour swatch from us.

Swatches include all fabrics that can be made in that colour, excluding lace. If a fabric is not included in the swatch, it means we are unable to make it in that colour.

When the size/colour arrives back, our system will send you an automated email letting you know that the size has become available again. But please keep in mind that it could still take quite some time for the size to appear in the Try-On At Home Programme. If you need to decide on a size and style sooner rather than later, reach out to our customer service team for advice.